HELM Portugal is thrilled to announce the launch of its customer portal to all customers
Last year, HELM started testing the portal’s features and gathering valuable feedback from its pilot customers. After consulting the customers and development experts, the portal has been adjusted based on the feedback received, to ensure that all customers have an exceptional and efficient experience.
Bringing innovation into the industry
The launch of this platform is aligned with the company’s ambition to be an innovative player in the market by providing digital solutions and bringing innovation to the industry, as HELM was the first to present a digital platform of this kind for most of the customers.
HELM’s customer portal is a connecting experience that allows our customers to create orders and track their status, access contract conditions, share shipping, quality and regulatory documents, and check the price history of their products. Additionally, it is the official gateway for all communication between us and our clients with real-time information, because we believe that having a more digital and transparent communication with our customers is a good way to build stronger relationships.
The portal was designed to make our customers’ lives easier by providing a central place where they can access real-time data – about their orders, documents, and price history – anywhere and anytime.
HELM Portugal is a subsidiary of HELM AG, Germany, a based family company established in 1900. HELM is one of the world’s largest chemicals marketing companies. The Company secures access to the world’s key markets through its specific regional knowledge and over 100 branches, sales offices and participations in over 30 countries.